Refund policy

# Returns & Refunds Policy

## 30-Day Return Policy

You may request a return within 30 days after receiving your item.

To be eligible for a return, the artwork must be in the same condition in which you received it. It must be unused, uninstalled, unaltered, and undamaged after delivery, and it must be returned with its original protective packaging and any included documentation or accessories. You will also need your order number, receipt, or other proof of purchase.

## Starting a Return

To request a return, email **info@aurewood.com** before sending the item back. Include your order number, the item you wish to return, and the reason for the return.

If the return is accepted, we will provide a complimentary return shipping label, the correct return address, and detailed packing and shipping instructions. Items sent back without first requesting a return will not be accepted.

## Return Shipping

Aurewood covers the return shipping cost for every accepted return. We will email you a prepaid return shipping label after approving your request. No return shipping fee will be deducted from your refund.

## Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact **info@aurewood.com** as soon as possible. Include your order number and clear photographs of the artwork, the shipping carton, and the protective packaging so that we can evaluate the issue and make it right.

Please keep the artwork and all packaging until we have completed our review and provided instructions.

## Items That Cannot Be Returned

The following items cannot be returned:

- Artwork made to your specifications or clearly personalized for you
- Items that have been installed, altered, used, or damaged after delivery
- Items missing original components, documentation, or protective packaging
- Items explicitly marked as final sale at the time of purchase
- Gift cards

Please contact **info@aurewood.com** before ordering if you are unsure whether an artwork is returnable. These exclusions do not apply to items that arrive defective, damaged, or incorrect.

## Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If the return is approved, we will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the refund to your account.

If more than 15 business days have passed since we approved your return, contact **info@aurewood.com**.

## Contact

For return or refund questions, contact **info@aurewood.com**.