Shipping Policy
Q: Do you ship overseas?
A: Yes, we provide global shipping services to serve customers around the world, allowing every art lover to own our exquisite wood carvings.
Q: What are the delivery costs?
A: We offer Free Worldwide Shipping for all orders, with no additional shipping fees for any destination.
Q: What shipping carriers do you use?
A: For air shipping, we cooperate with well-known and reliable carriers including DHL, FedEx and USPS. The specific carrier will be selected based on your destination and service availability to ensure timeliness.
For sea shipping, we will choose the optimal shipping route at the time of shipment, so as to guarantee safe, stable and efficient delivery of your wood carvings.
Q: What is the delivery time for my order?
A: We strive to process and package your wood carving order as soon as possible, and hand it over to our logistics partner promptly after production.
After production is completed, the shipping method and delivery time will be determined according to the size of the wood carving:
Tabletop Wood Carvings
Shipped by air freight, with an estimated delivery time of 7–12 working days.
Floor Wood Carvings
Due to their large size and heavy weight, they are shipped by sea freight. The estimated delivery time is 3–5 weeks.
Please note that during peak periods (such as sales promotions or holiday seasons), the order volume may increase, which may lead to a slight delay in delivery. We appreciate your understanding and patience.
Q: How can I track my parcel?
A: Once your order is handed over to the logistics partner, we will immediately send you a shipping confirmation email, which includes your unique tracking number and official tracking link.
If you do not receive the email, please check your spam or junk mail folder first, as automated emails are sometimes misclassified as spam.
Q: My parcel could not be delivered. Could you send me the order again?
A: Occasionally, parcels may fail to be delivered due to various reasons (such as incorrect address, missed delivery, etc.). In such cases, the parcel will be returned to us.
We will send you an email to confirm whether you need to resend the parcel. If we receive your reply within 48 hours, we will resend the parcel to your designated address free of charge. If we do not receive your reply within 48 hours, your order will be regarded as a return, and we will refund the full amount to you using the original payment method.
Q: Is the delivery of the artwork insured?
A: Definitely! We provide full shipping insurance for all wood carvings. From the moment your order leaves our warehouse to the moment it arrives at your hands, we will be fully responsible for any damage or loss during transportation. There are no hidden fees, so you can shop with complete peace of mind.